FAQs

Do you do custom orders or commissions?

Thank you so much for your interest! Unfortunately, I do not take commissions or custom requests. I greatly appreciate you considering me though!

Do you have any other cities I can get prints of?

Although I am always working on new projects, all the prints listed on Lilyvine Design are what I currently have completed and available for sale. To see progress made on new projects, feel free to check the NEWS tab on this website or find me on Instagram @lilyvinedesign

How long will it take before my order is shipped?

Orders are processed and shipped out 1-3 days after being placed.

What is your return policy?

Returns are accepted.

• Returns must be made within 14 days of receiving your item.

• Buyer is responsible for return shipping costs.

• Upon receiving the item in its original condition, the buyer will be issued a refund with the original shipping costs deducted.

• Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition.

Can I cancel my order?

Orders can be cancelled before the item has shipped.